Return Policy

Return & Refund Policy

Thank you for shopping with IM Herbs. We value your trust and want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website www.im-herbs.com.

1. Scope

This policy applies to all purchases made directly from our official website.
If you purchased our products through another retailer or platform, please refer to their respective return policies.

2. Eligibility for Returns

You may request a return or exchange if:

  • The return request is made within 7 days of receiving your order.
  • The item is unused, unopened, and in its original packaging.
  • The product is in the same condition as when it was delivered.
  • You have proof of purchase (order number or invoice).

3. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Opened, used, or damaged items.
  • Perishable or consumable goods (such as oils or herbal blends).
  • Custom or personalized items.
  • Items marked as Final Sale or promotional gifts.

4. Return Process

To request a return:

  • Contact our customer service team via email or the Contact Us page with your order number and reason for return.
  • Our team will review your request and provide return instructions (including the return address).
  • Ship the product back using the recommended method.
  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your return.

Note: Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

5. Refunds

  • If your return is approved, we will process your refund to your original payment method.
  • Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
  • Original shipping charges are non-refundable, except in cases where we shipped the wrong or defective item.

6. Exchanges

We offer exchanges for defective or damaged items (subject to availability).
If you prefer a replacement, please mention this when you contact us for your return request.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product:

  • Notify us within 3 days of delivery with clear photos or videos of the item.
  • Once verified, we will send you a replacement or issue a full refund.
  • Return shipping in this case will be covered by IM Herbs.

8. Policy Updates

We may update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
We recommend reviewing this policy before making a purchase.

9. Contact Us

If you have any questions about this policy or need assistance, please contact us:

IM Herbs
📍 Plot # R-18 Sector 10, North Karachi, Central North Karachi Town, Karachi, Sindh, Pakistan
📞 +92 312 1223340

By purchasing from IM Herbs, you agree to this Return & Refund Policy.